Delivery & Returns

At Your Workspace, we aim to deliver your furniture safely, efficiently, and at the best possible value.

Please note: Some orders may require additional processing time due to address verification, stock availability, rural delivery, large orders, pre-orders, or public holidays. We’ll let you know if there are any unexpected delays.

 

Shipping Costs

Orders $500 + GST and over: Free shipping NZ-wide* (excludes rural & islands)
Orders under $500 + GST: Flat rate $39 + GST NZ-wide (excludes rural & islands)

Business / Commercial Addresses
Free shipping NZ-wide* (no minimum order value)
Excludes businesses operating from home or residential addresses.

*Rural and island deliveries (e.g. Waiheke, Great Barrier, Stewart) may incur an additional charge. To avoid this, we can ship free to your nearest freight depot for pickup.
Above-ground floor deliveries may also require a separate freight quote.

 

Delivery Timeframes

Deliveries are made during business hours, Monday–Friday (excluding NZ public holidays):

  • North Island: 2–7 working days
  • South Island: 3–9 working days
  • Rural: add 2–3 working days
  • Custom-made furniture generally takes 20–25 working days

These timeframes are estimates only. Once goods are handed to the carrier, delivery timing is outside of our control. Tracking details will be provided where available.

 

Delivery Terms

  • Ground floor / door-to-door service only. Carriers deliver to the front door or ground-floor entrance. They do not carry items upstairs or inside, remove packaging, or assemble products
  • Above-ground floor deliveries or difficult access: If your delivery address requires access above ground level (e.g. stairs, lifts, multi-floor buildings), please contact us before placing your order. A separate delivery quote may apply
  • Non-disclosed access issues: If above-ground or restricted access is not disclosed prior to dispatch, the carrier may leave goods at the nearest accessible point or return them to the depot. Additional re-delivery or handling charges will apply
  • No PO Boxes or Private Bags
  • Authority to Leave (ATL): If you authorise delivery without a signature, risk transfers once the item is left and any insurance cover is void
  • Failed deliveries: If delivery cannot be completed (e.g. no access, incorrect address, recipient unavailable), re-delivery or return freight charges may apply
  • Cancellations after dispatch: If you cancel after goods have left our warehouse, shipping costs to you and back to us are non-refundable

 

Inspection of Goods

Please inspect all goods on delivery. Any damage or shortage must be reported to us within 48 hours, with photo evidence, so we can assist with a claim.
Once goods are signed for as received in “good order and condition”, we cannot make a damage claim on your behalf.
Some products may arrive flat-packed and require assembly.

 

Returns & Refunds

At Your Workspace, we stand by the quality of our products and aim to ensure every item reaches you in perfect condition. For clarity and fairness, the following applies to all returns and claims:

1. Faulty or Damaged Products
If an item arrives damaged or faulty, please notify us within 48 hours of delivery.
We will assess and arrange repair, replacement, or refund as appropriate.
All claims must include order details and photos of the issue

2. Incorrect or Missing Items
If you receive the wrong item or a shipment shortage, contact us within 48 hours so we can correct it quickly

3. Change of Mind or Wrong Choice
As most of our furniture is shipped flat-packed or made to order, we do not accept returns for change of mind, wrong colour, size, or product choice

Please choose carefully and contact us before purchase if you’re unsure about sizing, fabric, or specifications - we’re happy to provide guidance prior to ordering

In special circumstances and at our sole discretion, we may agree to accept a return under the following conditions:

  • The request is made within 7 days of delivery
  • The item is unused, unassembled, and in its original packaging
  • A restocking fee of 10% of the item’s value applies
  • All freight costs, including return shipping, are at the customer’s expense
  • Custom, assembled, or clearance products are not eligible for return

Refunds (less applicable fees) will be processed once the returned goods have been received, inspected, and approved by our warehouse team.

4. Customised, Assembled, or Clearance Items
Custom-made, assembled, or clearance products cannot be returned or refunded unless they are faulty or not as described.

5. Return Freight & Restocking
Approved returns (for faulty or incorrect items only) must be returned in original packaging, unused, and unassembled.
Shipping charges are non-refundable. Return freight costs are the responsibility of the customer unless the return is due to our error.

 

Questions or Urgent Delivery

If you need your order urgently, or have special delivery requirements, please contact us before ordering at hello@yourworkspace.nz

 

General Terms

  • Shipping charges are non-refundable (unless the return is due to our error)
  • We reserve the right to update this policy at any time without notice
  • This policy is governed by New Zealand law, and your rights under the Consumer Guarantees Act 1993 remain protected